About me.

I am a researcher from the California Bay Area with over 6 years of industry experience and a M.S. degree in Human Factors. As a researcher, I have had the opportunity to conduct research for both hardware and software products in the B2B and B2C space.
My journey to becoming a UX Researcher was not a straight line. When I got my B.S. in Aviation, yes, Aviation, I wanted to be a pilot. But this degree is what exposed me to Human Factors, and when circumstances prevented me from being a pilot, I pivoted to continuing my education in one of my favorite courses during my undergrad, Human Factors.
After completing my M.S. degree, I was able to begin my industry experience working in the medical space at Tandem Diabetes, which highlighted the impact research can have on the user’s end, as the products I was conducting research on were the lifelines for our users. I built upon this foundation in my next role at Grammarly, where I got to conduct research for the Grammarly Business team, introducing me to the B2B space. My current and most recent role at Verizon has given me experience working with companies at the largest of scales. I have had to work cross-functionally with multiple teams on complex and ever-changing products to deliver insights that can ultimately impact our customers’ experience. These projects have largely been informed by the continued implementation of AI, where I worked with product teams in different areas of our product landscape to provide insights that informed their implementation and usage.

During these experiences, I have focused more on qualitative methods but have also built a strong foundation of quantitative methods, which I have used in stand-alone projects and to augment qualitative insights.
I have always thought that the zigzaggy line I took to become a researcher was a strength, as it was a constant reminder to always look past the surface level. Similarly, research is not only about the end result, but going through the process that makes it shine.